The software for Enterprise Edition and Workgroup Edition is almost the same, but the Workgroup Edition is a lighter version, which can be run from any computer that is located in the same network with the users.

The maximum number of users on one Workgroup Edition Push Connector is 25 in Exchange environments, and 1 in Domino environments.

Enterprise Edition is designed for larger companies as there are several administrative features available. A dedicated server and IT Administrator are needed.

Enterprise Edition works as well in Lotus Domino environments as in Microsoft Exchange environments. For other corporate mail servers POP connectivity is provided.

Workgroup Edition can only hold one user per application in Domino environments, but naturally several applications can be installed, if needed.

Usually you get an invitation email with the instructions when your account has been added to the SEVEN application by the person who is administrating your Push Connector.

The user name in question is:

• your network user name (in Exchange environments)
  password: your network password
• user name your Domino Shortname/userID (e.g jdoe for John Doe)
  password: internet password (password set in "internet password" field in Domino server - please contact your Domino Admin for more details)

To add new account, go to your System SEVEN client and choose 'Add account' from underneath the list of already existing accounts on your phone. Follow the instructions on the screen to activate new account.

System SEVEN is a combination of different services of which you can choose the ones that best suit you. These services are called: Consumer Edition, Workgroup Edition, Personal Edition, Enterprise Edition and Out of Office.

If you get e-mails from your e-mails account(s) like Gmail, Yahoo!, Hotmail, or similar, pushed to your phone, you are using Consumer Edition. The mailbox on the phone shows the name of the service and your user name.

If you get e-mails from your Outlook mailbox and your phone has a mailbox called OWA, the service you are using is Out of Office.

If you get e-mails from your Outlook or Lotus Notes mailbox, you're using either Enterprise Edition or Workgroup Edition/Personal Edition. Please see the welcome message you got when registering the service to see if your System SEVEN administrator is your company's IT administrator. If the management console is on your own computer (see 'Start' -‹ 'Programs' on your computer), your service is Workgroup or Personal Edition.

Adding users to the connector gives an error "Root folder could not be opened" or "Inbox folder could not be opened". Please check the following:

1. You are signed in to the Push Connector machine with the service account (earlier called 'privileged user account') .
2. The service account you have created, can open user's inbox and that it can send mails on behalf and delete mails.
3. The service account has 'Send as', 'Receive as' and 'Administer Information store' rights granted on the user's mailbox.

Please see the installation guide for more information on how to create the service account.

When trying to activate a 'Work' account on E61 device, there is a login error. In Enterprise Edition log files a line "internet password was not found in person document for: userA" can be seen. This means that, in the Domino directory, the user in question doesn't have the internet password defined.

After adding the internet password and removing the user from the connector, the user can be added again.

The most common reason for the service disconnects is that there's no network coverage, but once the network coverage is restored, the client will connect again automatically.

Also, when the battery is very low, the service disconnects to save battery life. When charged, it will resume automatically.

If you're in other network than your own, the service might disconnect due to repeated operator changes. To avoid this, you should select your roaming operator manually or choose 'Do not push' when roaming from the application's general settings. See also chapter 'Saving in data costs when roaming'.

From the settings you can edit the hours when your emails are delivered to your phone. Go to SEVEN client and choose 'More' -› 'General Settings' -› 'Push' and check that the hours of delivery are the ones that suit you the best.

If you are using Personal Edition, and the service has been installed without the administrator rights, service will shut down when logging off, where the connector software has been installed to. To run as a service (i.e also when you're logged off from the computer), the connector should be installed with administrator rights. Please re-install, if needed.

When the attachment is downloaded, it's appended to the email. For instance, you can open audio files sent to you as attachments, if you have some application, like Media player. After downloading the attachment, you can select 'Save att' from 'Options' and the attachment is saved by default to c:\data\others. Also the files that can't be saved (because of DRM protection or similar) can still be forwarded from your phone.

Lotus Notes' calendar has a field called 'Rooms' where you can give a location to the meeting you're creating.

Typically the properties, that the native calendars in mobile clients support as well, are synchronized by System SEVEN. At the moment we're not planning to add 'Rooms' to the synchronized fields.

Workaround is to start including the room info e.g. in the 'Location' field.

You can check the available upgrades by opening the System SEVEN home screen on the phone, choosing 'More' and 'Check for upgrades'. If there's new software available, it will be downloaded to your phone.

The 'tech address' can be seen in the About screen on the phone application. Technical address is a code given to your phone during the provisioning (i.e. during the installation process), with which all the traffic to and from this particular phone can be tracked in the push connector and relay server.

The accounts installed on the phone have an identifier after the technical address to tell them apart (e.g in the log files). Tech address helps when troubleshooting any problem with the application: with the help of it each action can be tied to certain phone and account.

If you're in other network than your own, the operator might change once in a while. To save in data costs when roaming, take following precautions:

• go to Mobile networks on your phone and change Search mode to 'Manual'
  this way you won't be charged every time the operator is changed on your phone and the data transfer starts again

or:

• go to home screen of the SEVEN application: 'More' -› 'General settings' and choose 'Do not push' when roaming
  when you need to see your emails, go to the mail inbox on your phone and choose 'Check email'

or:

• go to the SEVEN application and pause the service

Nokia S60 (like Nokia 3250, E50, E90, N71, N80)

• Go to System SEVEN home screen
• Choose any account and tap on the 'Status details' on the pop-up list.
• Click 'Options' and you get to choose from:
  • Log events
  • Log files
  • Refresh all data
  • Purge all att.
• Choose 'Log files' and 'Send' to see following options:
  
  • Delete old
    
  • Send
    
• Choose 'Send' to mail using one of the following methods:
  
  • Via Bluetooth
  • Via infrared
    
  • Via e-mail

UIQ (SonyEricsson phones like P1i)

• Go to System SEVEN home screen
• Choose any account and tap on the 'Status details' on the pop-up list.
• In the next screen, choose 'More' and you get the following options:
  • Log Events
  • Log Files
  • Refresh all data
  • Purge all att.
• 'Log Events' open the latest lines written to your log file on your device screen. Under Log Files you can choose to 'Send' and 'Delete old'. Choose 'Send' and a list of sending methods will open for you. Depending on the mobile device and ISP, these generally include
  • SEVEN (or whatever brand of System SEVEN you're using)
    
  • IR (infrared)
    
  • Bluetooth
    
  • SMS
    
  • MMS
• SEVEN, IR and Bluetooth are the most recommendable methods to move the log files either directly to an email address or to desktop machine to be later sent by email.

Windows Mobile Standard Edition (Windows Smartphone)

• Go to Main menu
• Click the right hand soft key 'Menu'
• Choose option 6 'About' and click right hand soft key 'Send logs'
• Enter email address and the log files are sent as attachment by System SEVEN client

Windows Professional (Windows Pocket PC)

• Go to SEVEN client
  
• Choose 'About'
  
• Click 'Log files'
  
• Enter email address and the log files are sent as attachment by System SEVEN client
  

Java (like Nokia 6280, 6300, SonyEricsson K550i, K610i, K800i, W610i, W710i)

• Go to the Inbox screen on the client
  
• Click 'More'
  
• Select 'Settings' and scroll down until you can see the "Send log" button
  
• Click the central button of the navigation wheel (not the OK button) and you will be redirected to an email editor
  
• You may also click on "Save log" button, which will save the logs into other/<client_name> folder