SEVEN for You FAQ

In many device cases, the SEVEN client application is already pre-loaded and might appear as a branded services from your operator. In this case, you only need to go through the “Add Account” process to start using SEVEN.
If the SEVEN client application software is not preloaded, download it directly to your phone from the website of your service provider. Just fill in your phone number and click the link in the message to download!

If you use SEVEN for your personal email, you can easily add access to your work email, calendar and contacts. Access to Microsoft Exchange can be added without any additional software or hardware. Other corporate emails can be access with SEVEN Workgroup Edition which you need to install the connector for on your computer. Close

You can easily check the list of compatible devices.

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Please check that you have selected the correct software for your phone, and that your mobile device is compatible with SEVEN.

Note: you need to have access to the Internet from your phone to install, activate and use the service. If you can browse the Internet on your phone, you will also be able to download and install the SEVEN application. Close

To add a new account, go to the SEVEN application on the device and choose 'Add account' from the list of existing accounts on your device. Follow the instructions on the screen to activate the new account.

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SEVEN will typically asked you whether you want to synchronize calendar and contacts if available with your operator service when you add a new account to the service. You can change the Settings and what data is being synchronized by going to “General Settings”. Close

For further information, please contact your operator or reseller's helpdesk.

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You can check the status of the service from the SEVEN application. If there is a green icon next to your account, then the service is working normally. Your emails will be pushed to your phone as soon as they arrive in your mailbox.Close

You can check the status of the service from the SEVEN application. If there is a green icon next to your account and you have opted to synchronize your calendar for this account, then the service is working normally and your calendar updates are kept up-to-date between your phone and email service. Close

Absolutely. You can select the folders you want email pushed to by going to the SEVEN application, selecting the account from where you want the emails from, select 'Settings' and 'Email Folders'. You can then select the folders from which emails will be pushed to your phone. Close

The most common reason for service disconnection is poor network coverage. Once the network coverage is restored, the client will reconnect automatically.

When the battery is very low, the service disconnects to save battery life. When charged, it will resume automatically.

If you are roaming, the service might disconnect due to repeated operator changes. To avoid this, you should select your roaming operator manually or choose 'Do not push' when roaming from the application's general settings. See also chapter 'Saving in data costs when roaming'.Close

From the settings you can edit the hours when your emails are delivered to your phone. Go to SEVEN client and choose 'More' -> 'General Settings' -> 'Push' and check that the hours of delivery are the ones that suit you the best.

If you use SEVEN Personal Edition, and the service has been installed without the administrator rights, service will shut down when logging off, where the connector software has been installed to. To run as a service (i.e also when you're logged off from the computer), the connector should be installed with administrator rights. Please re-install, if needed.Close

When an attachment is downloaded, it is appended to the email. For instance, you can open audio files sent to you as attachments, if you have an application like Media player on the device. After downloading the attachment, you can select 'Save as' from 'Options' and the attachment is saved by default to c:\data\others. Also files that cannot be saved (because of DRM protection or similar) can still be forwarded from your phone.

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You can check for available upgrades by opening the SEVEN home screen on the phone, choosing 'More' and 'Check for upgrades'. If a new release is available, you will be prompter to download it to your phone.

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If there are problems with the service, please check the following:

1. If the SEVEN application is not embedded on your device, is it properly installed?
• If the installation has been successful, and there has been emails sent and received, jump to paragraph 3
• If the service has never been working, the installation may not have finished yet.
• Let the installation finish, and if you have problems, see the chapter "Getting Started".
2. Check for upgrades to make sure you're using the latest application version:
• Go to SEVEN application on the phone, choose 'More'/'Options' > 'Check for upgrades' and choose to install possible upgrades.
3. If the client is 'Not connected' and/or all the accounts on the client are all in 'Error' state, pause the client and restart the mobile device
• Go to SEVEN application on the device, choose 'More'/'Options' > 'Pause' > 'Close'
• Restart the phone, go to SEVEN application and choose 'More'/'Options' > 'Resume'
4. If the client is 'Connected, but there are no emails delivered, check the status of the account(s) in question:
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   • Account is connected to the service and is able to communicate with your email account.
   • Generally it means that the connection between the mobile device and your mailbox is OK.
   • Send test email to the email address, which is used for the service:
   • If an email that has been sent to the email address, is not visible in the actual account (read by browser or client on PC), please contact your ISP (when having a POP3/IMAP email account) or your company administrator (when having an Exchange or Domino email account)
   • If an email that has been sent to the email address, is visible in the actual account (read by browser or client on PC), but not on your device, please do the following:
   • please wait a while to allow the service to deliver the email to your phone
   • check that the emails are delivered to the actual mailboxes Inbox -> if you have not selected to push multiple folders only emails sent to Inbox are delivered to the device: remove all rules that might affect to the delivery mailbox
   • go to SEVEN application, choose the account in question and open it
   • choose 'Account' > 'Check email' and the application checks manually for new messages
   • if no emails are delivered, please contact your system administrator with the following information:
   • your email address and/or telephone number
   • tech address:
   • Go to SEVEN application on the device, and tap the account in question
   • Choose 'Account information'
   • Write down the Tech address, e.g. f-8d1-4
   • short description what happened and what did you expect to happen
   • attach log files from the device
   • If several users are affected, connector logs should be looked through. Please contact your system administrator with the following information:
   • email addresses and/or telephone numbers for the affected users
   • tech addresses:
   • Go to SEVEN application on the phone, and tap the account in question
   • Choose 'Account information'
   • Write down the Tech address, e.g. f-8d1-4
   • short description what happened and what did you expect to happen
   • attach log files from the devices:
   • Client is disconnected, and is not connected to the service. New emails are not delivered to the device until the service is resumed. NOTE! This applies to all accounts on the device!
   • To resume go to SEVEN application, choose 'More'/'Options' > 'Resume'.
   • After resuming, the account flashes 'Error' icon (connection to service is OK, but mailbox is not available) and then 'Connected' icon, when the connection to the mailbox is OK.
   • If the 'Error' icon is not changed to 'Connected icon', please see next paragraph.
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   • Account is in error state, and no emails can be sent nor received. Restart the client to return the connectivity, or remove files to clear some memory, if the memory is full. If error persists:
   • Go to SEVEN application on the phone, and tap the account in question
   • Choose 'Status Details'.
   • See the message displayed and follow the instructions.
   • If this does not help, please ask system administrator to check that:
   • subscription for your account is valid
   • service is working normally
   • Account is synchonizing. Data is being transferred from/to the device.
     • Please wait a while to allow the application to catch up after being not connected to the service.
   •  Account is not being synchronized.
   • Go to SEVEN application on the phone, and tap the account in question
   • Choose 'Status Details'.
   • See the message displayed and follow the instructions.
   • Reasons include:
   • client may be connecting
   • the device is in flight mode or there's no network coverage (GPRS/3G/etc)
   • the battery may be low
   • the delivery settings prevent the emails from being delivered:
     • check 'Settings' > 'Push' for delivery settings
   • Sign in again. The service is not connected to the email account until credentials are given again:
     • Choose 'Next' and give your credentials for the service.
   • Battery low
   • If the application shows this icon, SEVEN is paused because of low battery on the phone.
   • recharge the device to resume the service
   • go to 'Settings' > 'Push' and choose 'Turn push off' to 'Never'

If the problem persists, please contact your Reseller's helpdesk. Please make sure you provide full information requested by the helpdesk to allow the helpdesk to help you in a timely manner.

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In the home screen of the SEVEN application, select 'More/Options' and 'General Settings' to change settings for the whole application.

To change account specific settings select the account and then 'Settings'.Close

The best way to save in data costs when roaming, is to switch from a direct push to a manual synchronization:

• Go to Mobile networks on your phone and change Search mode to 'Manual'
• this way you won't be charged every time the operator is changed on your phone and the data transfer starts again

or:

• Go to home screen of the SEVEN application: 'More' -> 'General settings' and choose 'Do not push' when roaming
• when you need to see your emails, go to the mail inbox on your phone and choose 'Check email'

or:

• Go to the SEVEN application and pause the service

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Nokia S60 Symbian devices (like Nokia E71, N97)

• Go to the SEVEN client home screen
• Choose any account and tap on the 'Status details' on the pop-up list.
• Click 'Options' and you get to choose from:
• Log events
• Log files
• Refresh all data
• Purge all att.
• Choose 'Log files' and 'Send' to see following options:
• Delete old
• Send
• Choose 'Send' to mail using one of the following methods:
• Via Bluetooth
• Via infrared
• Via e-mail

Windows Mobile  

• Go to Main menu
• Click the right hand soft key 'Menu'
• Choose option 6 'About' and click right hand soft key 'Send logs'
• Enter email address and the log files are sent as attachment by System SEVEN client

Java (like Nokia 6280, 6300, SonyEricsson K550i, K610i, K800i, W610i, W710i)

• Go to the Inbox screen on the client
• Click 'More'
• Select 'Settings' and scroll down until you can see the "Send log" button
• Click the central button of the navigation wheel (not the OK button) and you will be redirected to an email editor

You may also click on "Save" button, which will save the logs into other/<client_name> folder Close