To run Consumer Edition, you only need a mailbox, like Yahoo! or Gmail, and a mobile phone. If the SEVEN software is not preloaded, download it directly to your phone from the website of your service provider. Just fill in your phone number and click the link in the message to download!

When you want to mobilize your work email, Out Of Office can be added without any additional software or hardware. To use Personal Edition, in addition to a corporate mailbox, you need to install Personal Edition connector software on your computer.

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Consumer Edition delivers emails from your personal email account, Out of Office and Personal Edition from your corporate account.

Out of Office can be used when your company has Outlook Web Access enabled on the mail server.

You can also access both personal and work accounts at the same time on your phone and thus get all your important emails sent to your phone.

After activating your first account, you can add another by choosing 'Add account' on the home screen of the SEVEN application on your phone.

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Yes, you can: Nokia E90 is one of devices that are supported. For compatible devices, please check the list on our web page.

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Please check that you have chosen correct software for your phone, and that the mobile device you're using, is compatible with the software.

Note: you need to have access to the Internet from your phone to install, activate and use the service. If you can browse the Internet on your phone, you will also be able to download and install the SEVEN application.

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To add a new account, go to your System SEVEN application and choose 'Add account' from the list of existing accounts on your device. Follow the instructions on the screen to activate the new account. Close

You can choose to synchronize contacts with Personal Edition and Out Of Office as well as with some Consumer Edition services, like Gmail.

Task synchronization is not available with any of these services though there are plans to include it in an upcoming release.

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For further information, please contact your reseller's helpdesk.

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You can check status of this service from the SEVEN application. If there is a green icon next to your account, then the service is working normally. Your emails will be pushed to your phone as soon as they arrive in your mailbox. Close

You can check the status of this service from the SEVEN application. If there is a green icon next to your account, then the service is working normally and your calendar updates are kept up-to-date between your phone and server. Close

Yes, you can select the folders you want email pushed to by going to the SEVEN application, selecting the account from where you want the emails from, select 'Settings' and 'Email Folders'. You can then select the folders from which emails will be pushed to your phone. Close

System SEVEN is a combination of different services of which you can choose the ones that best suit you. These services are called: Consumer Edition, Workgroup Edition, Personal Edition, Enterprise Edition and Out of Office. Close

If you get e-mails from your e-mails account(s) like Gmail, Yahoo!, Hotmail, or similar, pushed to your phone, you are using Consumer Edition. The mailbox on the phone shows the name of the service and your user name.

If you get e-mails from your Outlook mailbox and your phone has a mailbox called OWA, the service you are using is Out of Office.

If you get e-mails from your Outlook or Lotus Notes mailbox, you're using either Enterprise Edition or Workgroup Edition/Personal Edition. Please see the welcome message you got when registering the service to see if your System SEVEN administrator is your company's IT administrator. If the management console is on your own computer (see 'Start' -> 'Programs' on your computer), your service is Workgroup or Personal Edition.

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The most common reason for the service disconnects is that there's no network coverage, but once the network coverage is restored, the client will connect again automatically.

Also, when the battery is very low, the service disconnects to save battery life. When charged, it will resume automatically.

If you're in other network than your own, the service might disconnect due to repeated operator changes. To avoid this, you should select your roaming operator manually or choose 'Do not push' when roaming from the application's general settings. See also chapter 'Saving in data costs when roaming'.

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From the settings you can edit the hours when your emails are delivered to your phone. Go to SEVEN client and choose 'More' -> 'General Settings' -> 'Push' and check that the hours of delivery are the ones that suit you the best.

If you are using Personal Edition, and the service has been installed without the administrator rights, service will shut down when logging off, where the connector software has been installed to. To run as a service (i.e also when you're logged off from the computer), the connector should be installed with administrator rights. Please re-install, if needed.

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When the attachment is downloaded, it's appended to the email. For instance, you can open audio files sent to you as attachments, if you have some application, like Media player. After downloading the attachment, you can select 'Save att' from 'Options' and the attachment is saved by default to c:\data\others. Also the files that can't be saved (because of DRM protection or similar) can still be forwarded from your phone.

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You can check the available upgrades by opening the System SEVEN home screen on the phone, choosing 'More' and 'Check for upgrades'. If there's new software available, it will be downloaded to your phone.

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If there are problems with the service, please check the following:

1. Is the System SEVEN application installed successfully?
   • If the installation has been successful, and there has been emails sent and received, jump to paragraph 3
   • If the service has never been working, the installation may not have finished yet.
     • Let the installation finish, and if you have problems, see the chapter "Getting Started".
2. Check for upgrades to make sure you're using the latest application version:
   • Go to SEVEN application on the phone, choose 'More'/'Options' > 'Check for upgrades' and choose to install possible upgrades.
3. If the client is 'Not connected' and/or all the accounts on the client are all in 'Error' state, pause the client and restart the mobile device
   • Go to SEVEN application on the device, choose 'More'/'Options' > 'Pause' > 'Close'
   • Restart the phone, go to SEVEN application and choose 'More'/'Options' > 'Resume'
4. If the client is 'Connected, but there are no emails delivered, check the status of the account(s) in question:
   •  Account is connected to the service and is able to communicate with your email account.
     • Generally it means that the connection between the mobile device and your mailbox is OK.
     • Send test email to the email address, which is used for the service:
       • If an email that has been sent to the email address, is not visible in the actual account (read by browser or client on PC), please contact your ISP (when having a POP3/IMAP email account) or your company administrator (when having an Exchange or Domino email account)
       • If an email that has been sent to the email address, is visible in the actual account (read by browser or client on PC), but not on your device, please do the following:
         • please wait a while to allow the service to deliver the email to your phone
         • check that the emails are delivered to the actual mailboxes Inbox -> if you have not selected to push multiple folders only emails sent to Inbox are delivered to the device: remove all rules that might affect to the delivery mailbox
         • go to SEVEN application, choose the account in question and open it
           • choose 'Account' > 'Check email' and the application checks manually for new messages
           • if no emails are delivered, please contact your system administrator with the following information:
             • your email address and/or telephone number
             • tech address:
               • Go to SEVEN application on the device, and tap the account in question
               • Choose 'Account information'
               • Write down the Tech address, e.g. f-8d1-4
             • short description what happened and what did you expect to happen
             • attach log files from the device
     • If several users are affected, connector logs should be looked through. Please contact your system administrator with the following information:
       • email addresses and/or telephone numbers for the affected users
       • tech addresses:
         • Go to SEVEN application on the phone, and tap the account in question
         • Choose 'Account information'
         • Write down the Tech address, e.g. f-8d1-4
       • short description what happened and what did you expect to happen
       • attach log files from the devices:
   •  Client is disconnected, and is not connected to the service. New emails are not delivered to the device until the service is resumed. NOTE! This applies to all accounts on the device!
     • To resume go to SEVEN application, choose 'More'/'Options' > 'Resume'.
   • After resuming, the account flashes 'Error' icon (connection to service is OK, but mailbox is not available) and then 'Connected' icon, when the connection to the mailbox is OK.
     • If the 'Error' icon is not changed to 'Connected icon', please see next paragraph.
   •  Account is in error state, and no emails can be sent nor received. Restart the client to return the connectivity, or remove files to clear some memory, if the memory is full. If error persists:
     • Go to SEVEN application on the phone, and tap the account in question
     • Choose 'Status Details'.
     • See the message displayed and follow the instructions.
     • If this does not help, please ask system administrator to check that:
       • subscription for your account is valid
       • service is working normally
   •  Account is synchonizing. Data is being transferred from/to the device. 
     • Please wait a while to allow the application to catch up after being not connected to the service.
   •  Account is not being synchronized.
     • Go to SEVEN application on the phone, and tap the account in question
     • Choose 'Status Details'.
     • See the message displayed and follow the instructions.
   • Reasons include:
     • client may be connecting
     • the device is in flight mode or there's no network coverage (GPRS/3G/etc)
     • the battery may be low
     • the delivery settings prevent the emails from being delivered:
       • check 'Settings' > 'Push' for delivery settings
   •  Sign in again. The service is not connected to the email account until credentials are given again:
     • Choose 'Next' and give your credentials for the service.
   • Battery low
     • If the application shows this icon, SEVEN is paused because of low battery on the phone.
       • recharge the device to resume the service
       • go to 'Settings' > 'Push' and choose 'Turn push off' to 'Never'  

If the problem persists, please contact your Reseller's helpdesk. Please make sure you provide full information requested by the helpdesk to allow the helpdesk to help you in a timely manner.

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In the home screen of your SEVEN application, select 'More/Options' and 'General Settings' to change settings for the whole application.

To change account specific settings select the account and then 'Settings'.

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The 'tech address' can be seen in the About screen on the phone application. Technical address is a code given to your phone during the provisioning (i.e. during the installation process), with which all the traffic to and from this particular phone can be tracked in the push connector and relay server.

The accounts installed on the phone have an identifier after the technical address to tell them apart (e.g in the log files). Tech address helps when troubleshooting any problem with the application: with the help of it each action can be tied to certain phone and account.

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If you're in other network than your own, the operator might change once in a while. To save in data costs when roaming, take following precautions:

• go to Mobile networks on your phone and change Search mode to 'Manual'
  • this way you won't be charged every time the operator is changed on your phone and the data transfer starts again

or:

• go to home screen of the SEVEN application: 'More' -> 'General settings' and choose 'Do not push' when roaming
  
  • when you need to see your emails, go to the mail inbox on your phone and choose 'Check email'

or:

• go to the SEVEN application and pause the service

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Nokia S60 (like Nokia 3250, E50, E90, N71, N80)

• Go to System SEVEN home screen
  
• Choose any account and tap on the 'Status details' on the pop-up list.
  
  • Click 'Options' and you get to choose from:
  • Log events
    
  • Log files
    
  • Refresh all data
    
  • Purge all att.
    
• Choose 'Log files' and 'Send' to see following options:
  
  • Delete old
    
  • Send
    
• Choose 'Send' to mail using one of the following methods:
  
  • Via Bluetooth
    
  • Via infrared
    
  • Via e-mail

UIQ (SonyEricsson phones like P1i)

• Go to System SEVEN home screen
• Choose any account and tap on the 'Status details' on the pop-up list.
• In the next screen, choose 'More' and you get the following options:
  • Log Events
  • Log Files
  • Refresh all data
  • Purge all att.
• 'Log Events' open the latest lines written to your log file on your device screen. Under Log Files you can choose to 'Send' and 'Delete old'. Choose 'Send' and a list of sending methods will open for you. Depending on the mobile device and ISP, these generally include
  • SEVEN (or whatever brand of System SEVEN you're using)
  • IR (infrared)
  • Bluetooth
  • SMS
  • MMS
• SEVEN, IR and Bluetooth are the most recommendable methods to move the log files either directly to an email address or to desktop machine to be later sent by email.

Windows Mobile Standard Edition (Windows Smartphone)

• Go to Main menu
• Click the right hand soft key 'Menu'
• Choose option 6 'About' and click right hand soft key 'Send logs'
• Enter email address and the log files are sent as attachment by System SEVEN client

Windows Professional (Windows Pocket PC)

• Go to SEVEN client
• Choose 'About'
• Click 'Log files'
• Enter email address and the log files are sent as attachment by System SEVEN client

Java (like Nokia 6280, 6300, SonyEricsson K550i, K610i, K800i, W610i, W710i)

• Go to the Inbox screen on the client
• Click 'More'
• Select 'Settings' and scroll down until you can see the "Send log" button
• Click the central button of the navigation wheel (not the OK button) and you will be redirected to an email editor
• You may also click on "Save" button, which will save the logs into other/<client_name> folder

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